Refund & Cancellation

This Refund & Cancellation Policy applies to AyuraCliniQ workspace subscriptions purchased by clinic owners through our website and in-product checkout. It does not govern fees your clinic charges patients for medical services — those invoices are managed inside your clinic workspace under your own policies.

New owner workspaces may include a 60-day free trial with trial-level capacity as shown in the product and on our pricing page. During the trial you can use the Service without completing a paid workspace subscription checkout unless we clearly state otherwise.

When the trial ends, paid workspace entitlement requires choosing a plan and completing checkout. If you do not subscribe, your workspace may lose paid entitlement features as implemented in the product; we do not delete your clinic data automatically solely because the trial ended unless we communicate a specific retention policy separately.

Paid plans are prepaid for the billing period you select (for example monthly, yearly, or multi-year options offered in the product). Access after payment depends on successful payment verification through our payment partner (PayU).

Plan limits on clinics, doctors, and staff apply according to the plan you purchased. Upgrading or changing plans may require a new checkout flow as implemented in the Service.

You may stop using the Service at any time. If we offer in-product subscription cancellation controls, use those to indicate you do not wish to renew. If no self-serve cancellation is available for your account, email us to request cancellation before your next renewal date.

Cancellation stops future renewal charges for workspace subscriptions once processed. It does not automatically refund amounts already paid for the current prepaid period unless a refund is approved under section 5.

When a prepaid subscription period ends without renewal, workspace subscription status may move to expired or canceled states as shown in billing settings, and paid entitlement may end until you checkout again.

Workspace subscription fees are generally non-refundable once payment is verified and the prepaid period has started, except where required by applicable law or where we explicitly approve a refund in writing.

If a payment fails verification or a duplicate charge occurs due to a technical error on our side, contact us with transaction details. We will work with our payment partner to investigate and, where appropriate, reverse or refund the charge.

We do not publish a fixed money-back guarantee period or automatic prorated refund formula on this page because those commercial rules must be confirmed for your jurisdiction and payment setup. If you need a written refund rule for your procurement process, contact us before purchasing.

Refund processing times depend on PayU and your bank or payment method after approval.

If you dispute a charge, contact us first at the email below so we can review the transaction. Unresolved payment disputes may be handled according to PayU and banking network rules.

We may update this policy. The “Last updated” date will change when we do. Material changes may be posted on this page or communicated through the product.

Subscription, cancellation, and refund questions: ayuracliniq@gmail.com

Address: E205, 9th Main, 19th Cross, Virat Nagar, Bommanahalli, Bangalore - 560068, Karnataka, India

Include your workspace owner email and PayU transaction reference (txnid) when asking about a payment.